Hospital board discusses feedback

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SHERIDAN — While every interaction at the hospital is different for every person, hospital staff say they’ve had a chance to see what their patients are seeing.

Laura Lehan with PeAk Consulting updated the board on the patient forum the hospital put together in order to get feedback on its services.

It was a six-person roundtable, four participants were recent patients and two people whose family members had been patients at the hospital. The focus of the discussion was on the care the patients received and what the hospital can do to improve on its services.

Lehan said some of the discussion centered on what the hospital can do to better market the health care services it offers.

She said much of the feedback was positive, which isn’t always the case when you bring people together and give them the chance to point out the negatives of their experience.

“It’s a great thing for us to see things from other eyes,” Sheridan Memorial Hospital Chief Medical Officer Dr. John Addlesperger said.

Addlesperger gave an example of one of the things patients say tends to confuse them.

“There is some confusion about how the hospital service works; patients often see a different doctor every couple of days,” he said. “We know how it works, we know how it’s laid out, but from a patient perspective it’s not always clear.”

Hospital staff members are going to continue looking at ways to improve understanding with patients.

In other business:

• The hospital received its yearly audit. CPA Jerrel Tucker, who performed the audit, said the hospital is performing well. He said for a hospital the size of SMH, with a new facility and everything that has been going on the last few years, having basically no debt is quite unique. He said that really helps the hospital have a strong foundation.

• The hospital is almost done with its survey of patient safety, with 98 percent of staff already having completed it. This survey is used to make sure people in various departments know what other departments are doing, and helps build trust so that employees aren’t worried about pointing out where an area of patient care may be improved.

By |Oct. 29, 2015|

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